software to manage CRM

The customers are important entity of growth and development for an organization. ACT is software solution that helps firms to manage their customer database. The application task is to secure customer data in one place.  It is robust and agile product developed by Sage. It was dedicated to small and medium firms to make efficient database of customers. The application secures all kind of customer data whether new client, existing or old as the robust design of the customer contact application is best approach to protect customer information. The ACT software data are accessible to only authorized users as application is highly secure and reliable to CRM management. All authorized users can access customer information when they login to the application on any hosting servers. ACT may be a new application unknown to few users while accountants are experts who have expertise on ACT hence less knowledged users should learn the application process through free trial session that allows free learning for 30 days. Free trial of ACT is valid for unlimited access on any device when installed on a mobile, tablet or laptop. The application is compatible to all system softwares so users can install the trial application on any preferred device. Users do not need to configure system configuration to install ACT in their device.

ACT is CRM software:

ACT can be used to learn through other means such as webinars, tutorials and portal videos too. These methods are available online to access any based on user convenience. ACT is easy to integrate with applications such as Microsoft office, MAC, UNIX and Linux. The application integration makes the customer contact information sharing and restoring data easier on any device. The automated application secures the client data in the system hence reducing the manual task of professional accountants and bookkeepers of managing the client data which can be existing customer or a prospect customer. ACT has features to secure all data of a client which is a point of growth and contact for the firm. Tax ACT online is the method of access of the customer and contact application on cloud or desktop. The method of hosting is the process of secure access to the users or professionals. ACT on desktop is traditional approach which allows hosting of the CRM application on premises while cloud hosting is web based online hosting on remote servers.

Tax ACT online on cloud is secure technology that has online servers reliable to host the customer contact application system. The concept of cloud technology is same as accessing Google and Hotmail services online. Hosted ACT on cloud is managed by hosting providers who operate to protect client data online. All the data hosted on cloud are encrypted which means only authorized users have access to cloud data. On tax ACT online hosting, authorized users are free to access the web hosted application anytime, anywhere. Hosting providers offer backups on schedules to secure customer data, bank level application protection, robust 24×7 customer support helpdesk accessed via phone, email and live chat.

Amenda Ray is an accountant with SageNext InfoTech. With the company, she consults the client accountants about the benefits of Intuit Tax online and Tax Cloud. She is having expertise in project management and accounting operations.

Software Testing and Quality

With the growth of smart phones, tablets and new operating systems with constant updates every day, Software testing and Quality Assurance is more challenging, and more important, than ever before. Businesses are looking for simple and secure applications that can be accessed at any time anywhere from the device of user’s choice.

These applications should be engaging, integrated, mobile, live on the web, and enabled by cloud. To keep up with this trend, you need to look for ways to modernize your existing legacy applications or build new applications while balancing budgets and priorities.

The demand on Quality Assurance has grown significantly for businesses and organizations. In parallel, dynamic market trends and the ever-changing technology setting with the emergence of disruptive technologies such as cloud, mobility and social media have made profound impact that has necessitated a change in approach, methodology and delivery of Testing Services.

Software Testing and Quality Assurance are an integral part of the software development life-cycle (SDLC) and require as much attention as any other core software development process. Testing and Quality assurance services cater to all types of testing using world class testing tools and leveraging organization existing infrastructure and cloud services capabilities. Quality Assurance and testing services focus to provide a complete testing life cycle experience.

These services includes:

* Software Quality Excellence

* Test Process Consulting

* Strategic Test Consulting and Strategy

* Performance and Automation Engineering

* Ready-to-use innovative Test Solutions and Frameworks

* Dedicated Testing Centers of Excellence (TCoEs) with proven test processes, strategies and governance models

* Specialized Testing Services in emerging areas such as Mobile, Business Intelligence, and Agile.

* Mobile Application Testing

The Importance of Quality Assurance and Independent Validation Testing Quality assurance, an often overlooked and understaffed function, is critical to the success of every software implementation. QATS provide an end-to-end process enabling your organization to

  • Deliver a wide-ranging, independent verification and validation audit
  • Validate results with third-party testing
  • Perform full life cycle testing

Software quality assurance includes all aspects of testing – regression testing, system testing, system integration testing, software integration testing, automated testing, automation testing and

Application testing — with software testing tools, automated testing tools and importantly, Quality Assurance training managed by an experienced team of software quality assurance engineers.

Quality Assurance Testing Services delivers a unique combination of quality and cost effectiveness. They bring together consistent added value, strategy, process and governance to deliver an innovative solution that exceeds clients’ expectations.

Functional Testing

  • Smoke Testing
  • Integration Testing
  • Regression Testing
  • System Testing
  • User Acceptance Testing
  • Sanity Testing

Non Functional Testing

  • Load & Performance Testing
  • Stress and Volume Testing
  • Compatibility Testing
  • GUI Testing
  • Security Testing

How Web Based Call Center Software

The world is moving towards the digital revolution. Each industry is facing this transformation. The call center is one of those industries, which is facing this emerging demand of switching from the traditional equipment to the digitized version.

More and more call centers are leaving the traditional telephonic equipment and outdated CRMs to handle the consumers. They are armed with more advanced software, which give them the advantages of technological inventions. One of the most popular innovations in the call center industry, which has gained the maximum recognition, is the Web based Call Center Software.

Many call centers have switched to the web based call center solution and have registered the 99% improvement in their ROI, and more importantly consumer and staff satisfaction. The web based call center solutions furnish the call centers with the many consumer centric features. It makes almost all routine tasks automated. It also offers many more benefits to the call center.

As a call center owner, if you are wondering what benefits call center software can offer? Or why you should switch to the web-based call center solution? Then, a few core benefits of the web based call center solution are briefed below to aid your decision.

Comprehensive Supervision

In call centers, one of the vital operations is supervising the hundreds of agents and the ongoing calls adequately. It might be a nightmare to monitor the quality of the real-time calls, or going through the tedious reports, in the traditional approach. The call center software are equipped with the advanced supervision features.

  • The LCV (Live Call View) enables the monitoring of the ongoing calls.
  • The barge-in feature allows the supervisors to review, how an agent responds to the consumer, without the acknowledgment of the agent or the caller.
  • The coaching feature allows the supervisor to mentor the agent, without acknowledgment of the consumer on the other line.
  • The conferencing feature allows taking care of the furious caller by being part of the call visibly to the agent and the consumer.
  • The call center software generates the number of custom reports and details call log so the supervisor can easily review the agent’s performance, campaign progress, client satisfaction and more.

Smooth Operational Features for Agents

The web-based call center brings the advanced and semiautomated system for the agents.

  • The integrated CRM feature gives the related details of the caller so the agent can efficiently handle the call.
  • The solution also has the configurable script, which automatically pops up when a call is attended. The script can be configured based on the ongoing campaign.
  • The call center software has inbuilt disposition feature so the agent can mention the call details, which aids the future conversations to the same caller

Easy Integration and Maintenance

The modern call center solutions are usually a web based application. It gets integrated with your current CRM and applications swimmingly. You don’t need to acquire any extra hardware, software or other equipment. Moreover, the software is furnished with inbuilt CRM, mobile dialer, phonebook and many other salient features, which makes it a perfect fit for any type of call center. Moreover, it removes the bulky hardware, phones and error-prone applications, which reduces the maintenance cost massively. As it is software, it is very much easy to manage and maintain it.

To epitomize, the web based call center software bolster the three different entities, supervisor, agents and management, of the call center. This makes the operations smooth and automated, empower the staff, delight the customers and improve the ROI.

solutions for software

To explain the present software crisis in simple words, consider the following. The expenses that organizations all around the world are incurring on software purchases compared to those on hardware purchases have been showing a worrying trend over the years Organizations are spending larger and larger portions of their budget on software. Not only are the software products turning out to be more expensive than hardware, but they also present a host of other problems to the customers: software products are difficult to alter, debug, and enhance; use resources non-optimally; often fail to meet the user requirements; are far from being reliable; frequently crash; and are often delivered late. Among these, the trend of increasing software costs is probably the most important symptom of the present software crisis. Remember that the cost we are talking of here is not on account of increased features, but due to ineffective development of the product characterized by inefficient resource usage, and time and cost over-runs.

There are many factors that have contributed to the making of the present software crisis. Factors are larger problem sizes, lack of adequate training in software engineering, increasing skill shortage, and low productivity improvements.

It is believed that the only satisfactory solution to the present software crisis can possibly come from a spread of software engineering practices among the engineers, coupled with further advancements to the software engineering discipline itself.

Software engineering appears to be among the few options available to tackle the present software crisis.

To explain the present software crisis in simple words, consider the following. The expenses that organizations all around the world are incurring on software purchases compared to those on hardware purchases have been showing a worrying trend over the years Organizations are spending larger and larger portions of their budget on software. Not only are the software products turning out to be more expensive than hardware, but they also present a host of other problems to the customers: software products are difficult to alter, debug, and enhance; use resources non-optimally; often fail to meet the user requirements; are far from being reliable; frequently crash; and are often delivered late. Among these, the trend of increasing software costs is probably the most important symptom of the present software crisis. Remember that the cost we are talking of here is not on account of increased features, but due to ineffective development of the product characterized by inefficient resource usage, and time and cost over-runs.

There are many factors that have contributed to the making of the present software crisis. Factors are larger problem sizes, lack of adequate training in software engineering, increasing skill shortage, and low productivity improvements.

It is believed that the only satisfactory solution to the present software crisis can possibly come from a spread of software engineering practices among the engineers, coupled with further advancements to the software engineering discipline itself.